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February, 2002 to present
BOHLIN COMMUNICATIONS INC.
3090 SAVANNAH DRIVE
AURORA, IL 60504
Design, write and produce business and technical communications.
February, 2000 - February, 2002
COOLSAVINGS, INC.
360 N. MICHIGAN AVE.
CHICAGO, IL 60601
Creator of marketing Web site for the development of one-to-one customer relations using both online and printed coupons, free offers, loyalty programs, promotions and other advertiser services.
Director of Quality Assurance
Managed seven member quality assurance department. Attrition reduced department to three analysts.
- Expand QA Lab for the testing of web site development projects by adding capacity and establishing operation & maintenance procedures.
- Monitor the testing of daily offer/pushmail production and development of new site features.
- Establish defect tracking and analysis for both live site errors and defects discovered during project testing.
- Assist in corporate communication and training projects.
Built and managed technical writing department to document the coolsavings.com Web site technology. Staff consisted of five technical writers, who were laid off in March, 2001.
- Enable a single source information architecture that allows the publication of site information to multiple audiences in dual formats.
- Provide strategies and resources for management of corporate knowledge.
- Participate in development methodology oversight group.
February, 1998 - February, 2000
BOHLIN COMMUNICATIONS INC.
385 ALEXANDER BOULEVARD
ELMHURST, IL 60126
Design, write and produce business and technical communications.
October, 1996 - February, 1998
INTERNET DYNAMICS, INC.
2505 S. FINLEY ROAD
LOMBARD, IL 60148
Developer of Conclave, an integrated security solution for Intranets and Extranets.
Senior Information Specialist
Researched, designed and wrote the Conclave Planning Guide which advises those implementing Conclave about security issues, Windows NT and TCP/IP networking requirements, Conclave configuration issues and presents basic configuration tutorials. Wrote the Conclave white paper, The Conclave Virtual Environment. Administered public and internal Web sites. Consulted on marketing communications.
June, 1989 - October, 1996
BOHLIN COMMUNICATIONS INC.
385 ALEXANDER BOULEVARD
ELMHURST, IL 60126
Design, write and produce business and technical communications.
October, 1983 - June, 1989
THE SOFTA GROUP, INC.
450 SKOKIE BOULEVARD
NORTHBROOK, IL 60062
Developer & marketer of computer based solutions to the real estate industry.
Vice President, Product Development
Responsible for the coordination and operation of the departments of Programming, Communications, Support, Training and Installation. Supervised and directed department managers and their personnel. Consulted during the sales process on product capabilities and the feasibility of new applications.
Director of Communications
Documentation - Edited user manuals, on-line help, and update documentation for MS-DOS based property management system. Hired and supervised both in-house and freelance writers, supervised and edited training manuals, ordered typesetting, printing, etc.
Marketing - Developed and wrote product brochures. Supervised design of product identity, packaging, promotional literature, and newsletter format.
Product Development - Consulted in product and user interface design, reviewed design for usability and "user friendliness", acted in quality control capacity.
Corporate Communications - Editor of quarterly newsletter, monthly user memo, dealer distribution newsletter, press releases, and other public relations concerns.
Technical Writer
Wrote user reference manuals, tutorials, procedural instructions and online context-sensitive help for MS-DOS based property management system. Designed manual layout, covers and binding. Supervised production of manuals. Assisted in the design of the context-sensitive help facility.
May, 1981 - October, 1983
FREELANCE WRITER
CHICAGO, IL 60657
Writing and editing services which included A/V scripts, brochures, copy- writing, humor and editing services. Clients included:
- IBM
- McDonalds
- Sears
- Roebuck & Co.
- U.S. Postal Service
January, 1981 - May, 1981
THE FORT LAUDERDALE NEWS
FT. LAUDERDALE, FL 33302
Copy Editor
Edited news copy, wrote headlines, composed weather column, researched background stories and wrote book reviews.
EDUCATION
Southern Illinois University
Carbondale, IL 62901
Bachelor of Arts, 1972 Psychology
College of DuPage
Glen Ellyn, IL 60137
- Programming in BASIC, 1991
- DBase Applications, 1992
Illinois Institute of Technology
Instructional Design Certificate Program